![]() ISkysoft offers refunds for the following circumstances within the guidelines of its Money Back Guarantee.ġ. A customer has a ‘change of mind’ after purchase.ġ.Ě refund request due to technical trouble, with the customer refusing to cooperate with the iSkysoft support team in attempts at troubleshooting by declining providing detailed descriptions and information regarding the problem, or refusing to try the apply the solutions provided by the iSkysoft support team.Ģ.Ě refund request for technical problems after the software title has been updated, if order exceeds 30 days. iSkysoft cooperates with a third party payment platform which does not support any partial refund within an order whereas, iSkysoft may refund the whole bundle after the customer has purchased the correct product separately within the purchased bundle’s guarantee period.Ĩ. In all cases a refund will not be given.ħ. Purchase of the so-called wrong product, without purchasing the correct product from ISkysoft within the purchased product’s guarantee period, or purchase of the correct product from another company. Purchase of a wrong product, which has already been followed by the purchase the correct product from another company.Ħ. ![]() iSkysoft will not refund the order whereas, we can provide a discount to purchase the correct product.ĥ. Purchase of a so-called ‘wrong product’, without having exchanged it for the right product within the purchased product’s guarantee period. In this case, customers should visit the iSkysoft Support Center to retrieve it, or contact customer service via Live Chat or Online Form-all queries will receive a response the same day.Ĥ. However, sometimes the arrival of this registration e-mail can be delayed, due to delays caused by internet or system glitches, email spam settings, etc. Ordinarily, once an order has been validated, iSkysoft system will automatically send a registration e-mail within 1 hour. A refund request claiming the failure to receive registration code within two hours of the order having been successful. For special cases, please provide sufficient proof so that iSkysoft can contact our partner payment platform for investigation.ģ. This is because iSkysoft cooperates with a third-party payment platform, so once an order is processed and fulfilled, it cannot be cancelled. A refund request by the customer on the grounds of unauthorized purchase, such as credit card fraud. If the purchased product is exchanged for a correct product of lower price, iSkysoft will not refund the price difference.Ģ. However, iSkysoft can exchange the purchased product for the correct product outright, within a price difference of USD $20 of the purchased product, within the guarantee period. iSkysoft can’t provide a refund should a product fails to meet our customer's expectations because of a lack of product research on their part. iSkysoft suggests that customers read the product description and use the free trial version before purchasing. ![]() Failure by the customer to understand a product description before buying it, causing improper purchase. With products featuring an up to 30-day Money Back Guarantee, iSkysoft generally does not refund or exchange products in the following situations:ġ. If a purchase should exceed the product’s specified money-back-guarantee period, no refund will be given. ![]() Refunds will be approved within this guarantee only under the accepted circumstances below. It’s because of this ‘try-before-you-buy’ system that iSkysoft provides an up to 30-day Money Back Guarantee. All this helps customers make an informed purchase decision and avoid buying the wrong product for their needs. These trial versions have no functional limitations, only a watermark appearing on finished media or a use limit. Most iSkysoft software titles offer a free trial version, so customers can ‘test-drive’ them before deciding to purchase. ISkysoft values every customer and works hard to provide customers with an enjoyable experience using iSkysoft products and services. ![]()
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